Terms of Service
The service
Loa helps you plan events through guided, AI-assisted conversations. It can produce event previews and, as a paid product, complete event plans. Loa also sells event products through its shop. Buying a plan does not include flowers, catering, a venue or on-site execution. Any shop products or on-site execution offered in Medellín are separate purchases under the offer shown before payment. Final decisions and bookings with other providers remain yours.
Accounts
You can explore Loa as a guest; purchases and saved plans require an account. You are responsible for keeping your credentials safe and for activity under your account. You must be 18 or older.
Event plans
A complete event plan is a one-time purchase made in the app through the App Store or Google Play, under their terms. The price is shown before you confirm. For a store-billed refund, use Apple’s or Google’s refund process; we honor the resulting decision. You can also contact us for a purchase problem. Store procedures do not remove any mandatory consumer rights.
Shop orders
Shop products are paid through Mercado Pago. The price, delivery method, delivery charge and promised delivery date are shown before you pay. Delivery is within Colombia, with pickup in Medellín when selected at checkout. The delivery options and dates available for your order are shown in the app.
For a cancellation, return or purchase problem, email development@jag-software.com with your order number and request. We will acknowledge the request so you can follow it up.
Cancellations before preparation
If we receive your cancellation request before we begin preparing your shop order, we cancel it and refund the full amount paid, including any delivery charge, without a cancellation fee. Email us with your order number. This voluntary policy does not restrict your statutory withdrawal, warranty or other mandatory consumer rights.
Returns and consumer rights
When the statutory withdrawal right applies to an online shop purchase, tell us within five business days after receiving the product and return it in the condition received. You cover the return transport costs for this change of mind. Withdrawal exceptions apply to perishable goods, goods that deteriorate rapidly and goods made to your specifications or clearly personalized, where the legal conditions are met; they do not automatically cover every flower product.
For a valid e-commerce withdrawal, we refund the sums paid without deductions within a maximum of 15 calendar days after you exercise the right and provide the required refund details and return the product as required. The refund goes to the original payment method or another method agreed with you.
If an item is defective, damaged, incorrect or not delivered, contact us. These are separate from a change of mind: statutory warranty, delivery and payment-reversal rights remain available even where a withdrawal exception applies. We arrange the legally required remedy and return transport for a valid warranty claim. Nothing in these terms makes a short voluntary reporting window a condition of your statutory rights.
For electronic-payment reversal where legally applicable, notify both us and your payment-instrument issuer within five business days after learning of the fraud or unauthorized charge, the missed delivery, or the defective or incorrect item. Follow the applicable return procedure where required.
See Colombia’s Consumer Statute, including its statutory exceptions, and the e-commerce refund update. You can also use the Superintendencia de Industria y Comercio consumer channels.
Your content
You keep all rights to the content you share (messages, photos, event details). You grant us the limited license needed to operate the service — to store your content, process it with AI services when you allow it, and generate your previews and plans. Do not upload content you have no right to share or that is unlawful.
Acceptable use
Do not misuse the service: no attempts to break security, disrupt operation, abuse the AI features, or use the service for unlawful purposes. We may suspend accounts that do.
Disclaimer and liability
The service is provided "as is". AI-generated suggestions (including budgets, vendors, and timelines) are estimates and starting points, not professional guarantees. Nothing in these terms removes mandatory consumer protections or limits the obligations and liability that applicable law places on us.
Changes and termination
We may update these terms or the service; significant changes will be announced in the app. You may stop using the service and delete your account at any time.
Contact and governing law
The seller and service operator is Laura Ochoa Alzate, an individual trading as LOA Garden, NIT 1040746138. Business and notification address: CR 4 # 29 SUR 550, El Retiro, Antioquia, Colombia. Contact: development@jag-software.com or +57 312 273 8092. JAG Software develops the app. These terms are governed by the laws of Colombia, without prejudice to mandatory consumer protections in your country of residence.